Política de envío

Thank you for choosing 12 Basket Wholesale for your event and commercial furniture needs. We are committed to delivering not only high-quality products but also reliable and transparent service. Please read our shipping policy carefully to ensure a smooth delivery experience.

🔍 Before You Accept Your Delivery

  • Upon delivery, please inspect and count all packages carefully.

  • In case of any damage or shortage, please:

  • We are committed to resolving any shipping issues quickly and fairly.

🚚 Freight / Large Truck Deliveries

For large shipments, we ship via freight carriers. To ensure smooth delivery, please take note of the following:

  • Liftgate service is required if you do not have a loading dock or forklift. Let us know in advance if you need this service.

  • Deliveries are curbside or dock delivery by default.

    • If your location has limited access (e.g., residential, narrow driveway, no truck turnaround), delivery will be made to the nearest accessible point.

  • If you require help bringing items inside your building, please request a White Glove Delivery Service (additional charges apply). This includes:

    • Inside delivery

    • Stairs or elevator handling

    • Unpacking (optional)

Example: If you live in a 4th-floor apartment, standard delivery will be to the curb. If you need it inside, White Glove must be requested in advance.

  • Some large products (like banquet tables or carts) may require manual unloading. Please plan accordingly and arrange help for unloading.

  • Freight deliveries require a signature upon receipt.

 

☎️ Delivery Communication

  • Our carriers may contact you before delivery, but please notify us during ordering if a pre-call is required.

  • Make sure someone responsible is present at delivery and informed of these procedures.

  • Once a tracking number is issued, you may track the shipment directly with the carrier.

Note: We cannot guarantee specific delivery times or be held responsible for missed appointments due to access limitations or absence of personnel.

 

💲 Shipping Rates & Additional Charges

Shipping costs are calculated during checkout based on:

  • Weight and dimensions

  • Delivery location

Additional charges may apply if:

  • Liftgate service is requested

  • Delivery is to remote or residential addresses

  • Expedited shipping is selected

  • Special services are needed (e.g., inside delivery, stairs, unpacking)

  • Delivery is outside the contiguous 48 U.S. states

 

📦 Shipping Methods

  • Small orders (cushions, accessories) ship via UPS or FedEx.

  • Large items and bulk orders are shipped via freight LTL carriers.

  • Expedited shipping available upon request.

We use only trusted logistics partners to ensure your products arrive safely and on time. However, even with guaranteed services, delays may occur due to unforeseen events like weather or emergency conditions.

 

👥 Customer Pickup Welcome

For local customers or those working with freight forwarders, we welcome in-person pickups from our warehouse. You're invited to inspect product quality on-site before loading. Please schedule an appointment in advance.

If you have any questions about shipping, delivery timelines, or logistics planning, don’t hesitate to contact our support team. We’re here to make your ordering process smooth and stress-free.