Privacy policy

Effective Date: 1/1/2026

Please read this Privacy Policy carefully to understand how 12 Baskets Wholesale (“we,” “us,” or “our”) collects, uses, shares, and protects your information. By accessing or using our website, services, or interacting with us, you acknowledge that you have read and agree to this Privacy Policy.


1. Information Security

At 12 Basket Supply, the security of your personal information is our priority. We employ appropriate physical, electronic, and administrative safeguards to protect your data. We use encryption protocols (SSL), PCI-compliant payment gateways, and secure server infrastructure.

While we take extensive precautions, we may disclose personal information if required by law, court order, or to comply with legal processes or enforce our policies.


2. Account Security

You are solely responsible for all activity under your account. Please do not share your login credentials. You agree to:

  • Notify us immediately if you suspect unauthorized use of your account.

  • Exit your account at the end of each session if on a public or shared device.

  • Not register accounts using false information or impersonation.

We are not liable for losses resulting from failure to follow these account security guidelines.


3. Data Collection and Retention

We collect personal and business data you voluntarily provide when placing orders, creating an account, or contacting us. This may include your name, phone number, email, IP address, and billing/shipping details. We also collect information via cookies to improve user experience.

We retain this information as long as needed to:

  • Fulfill your order or service

  • Meet legal or regulatory requirements

  • Resolve disputes or prevent fraud

  • Support our business operations

We delete or anonymize data when it is no longer needed.


4. How We Protect Your Information

All sensitive and payment-related information you provide is encrypted using SSL technology during transmission. Payment information is handled by third-party, PCI-compliant processors and is not stored on our servers after the transaction.

Only authorized personnel can access your information for service-related purposes.


5. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from children. If you believe we have unintentionally collected such data, contact us at support@12basketsupply.com for prompt removal.


6. Promotional Communication & Newsletter Opt-Out

We may use your email or phone number to inform you of special offers, product updates, or promotions. You can opt out anytime by:

  • Clicking the “unsubscribe” link in emails

  • Texting STOP to any promotional SMS (see Section 8)

  • Contacting us directly at support@12basketsupply.com

Unsubscribing from marketing emails does not affect essential communications such as order confirmations or account updates.


7. Updating Your Account

You may log into your account to review or update your information. If you’d like to delete your account, please contact us. Deleting your account may impact your access to past orders or loyalty rewards.


8. SMS/Text Messaging Policy

By providing your mobile number, you consent to receive transactional and promotional messages via SMS. Message/data rates may apply. To opt out, reply STOP to any SMS or contact support@12basketsupply.com.

Your consent is not a condition of any purchase.


9. Online Tracking & Cookies

We use cookies to enhance site performance, personalize your experience, and remember your preferences (like your shopping cart). You may disable cookies via your browser settings, though doing so may affect functionality.


10. Accessing or Deleting Your Data

Depending on your location and applicable law, you may:

  • Request a copy of your personal data

  • Request correction or deletion

  • Request information about how your data is used

To make such a request, email support@12basketsupply.com. We may verify your identity before fulfilling your request.


11. Limitations

In certain cases, we may not be able to fulfill your privacy request if it conflicts with legal obligations or the rights of others. We are committed to fair and transparent communication in all such cases.


12. Policy Updates

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. Continued use of our site constitutes acceptance of any revisions.


Contact Us

If you have any questions about our privacy practices or this policy, please contact us:

📧 Email: 12basket.supply@gmail.com
📍 Address: 12510 W. Airport Blvd, Sugar Land, TX 77478